SpiceMonk

1. Privacy Policy

Effective Date: 10 September 2026

SpiceMonk (“SpiceMonk”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you use the SpiceMonk application.

Information We Collect

• Mobile number and OTP: used for account authentication and login.
• Profile and delivery details: name, contact details, address and other information required before placing an order.
• Order information: products ordered, order status, order history and delivery details.
• Payment information: transaction status, transaction/reference information and payment method. Sensitive payment credentials may be handled directly by the payment provider.
• Location: with your permission, to help identify the delivery location and improve delivery accuracy.
• Notifications: with your permission, to provide order updates, delivery updates, service alerts and relevant offers or promotions.
• Technical information: device, app, log and usage information where reasonably necessary to operate, secure and improve the service.

Guest and Account Login

SpiceMonk supports mobile-number and OTP-based login. New and existing users may log in using their mobile number. Guest access may be available, but complete customer and delivery details may be required before an order can be placed.

How We Use Information

• Authenticate and manage accounts.
• Process, pack and deliver orders.
• Process payments, cancellations and eligible refunds.
• Provide customer support and resolve complaints.
• Send order, delivery and service-related notifications.
• Send offers and promotional communications where permitted.
• Improve application performance, products and services.
• Prevent fraud, misuse and unauthorized activity.
• Meet applicable legal, accounting and regulatory requirements.

Location Permission

Location permission is requested to help determine where the order should be delivered and to improve delivery accuracy. You can manage location permission through your device settings. Some location-based functionality may be limited if permission is denied.

Notification Permission

Notifications may be used for order confirmations, order status, delivery updates, cancellation/refund information, important service messages and relevant offers. Notification permissions can be managed through your device settings.

Sharing of Information

We may share only the information reasonably required to operate the service with payment providers, delivery/logistics partners, hosting and technology providers, analytics or infrastructure providers, customer-support providers, and authorities where legally required.

We do not intend to sell your personal information to third parties.

Data Security and Retention

We use reasonable technical and organizational safeguards to protect information. We retain information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable requirements.

Account Deletion

You can request deletion of your SpiceMonk account from the Profile/Account section using the available Delete Account option. Certain information may be retained where necessary or permitted for legal, financial, security, fraud-prevention or record-keeping purposes.

Third-Party Services

SpiceMonk may use third-party services for payments, delivery, hosting, analytics, notifications and other operational functions. Those providers may process information according to their own policies.

Children’s Privacy

SpiceMonk is not specifically directed toward children and we do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be made available through the application or related website.

2. Return & Refund Policy

Effective Date: 10 September 2026

Product Information

Customers should carefully review product details, quantity, packaging information and other applicable information shown on the Product Detail Page before placing an order.

Refunds

Refunds are available only where SpiceMonk determines that a refund is applicable under its cancellation/payment procedures or because of a payment-related issue.

For an approved refund on an online/prepaid order, the refund will generally be processed to the same payment method/account associated with the original transaction, subject to the payment gateway and banking process.

Refund Processing

After SpiceMonk approves a refund, the time taken for the amount to appear may depend on the payment gateway, bank or financial institution. SpiceMonk is not responsible for delays caused by third-party payment providers.

Support

For an order or payment concern, contact SpiceMonk Support with your order number and relevant details.

3. Cancellation Policy

Effective Date: 10 September 2026

When Can an Order Be Cancelled?

An order may be cancelled before the order is dispatched. Once an order has been dispatched, cancellation will generally not be available.

Online / Prepaid Orders

If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed through the appropriate refund mechanism, generally to the same payment method/account used for the original transaction.

Cash on Delivery Orders

For a COD order cancelled before dispatch, no payment refund is required because payment has not yet been collected.

Cancellation by SpiceMonk

SpiceMonk may cancel an order due to product unavailability, incorrect or incomplete delivery information, serviceability limitations, payment issues, suspected fraud or misuse, operational/logistical reasons, or circumstances beyond reasonable control.

Where a prepaid order is cancelled by SpiceMonk and a refund is applicable, the refund will be processed according to the applicable refund procedure.

4. Terms & Conditions

Effective Date: 10 September 2026

1. Acceptance

By accessing or using the SpiceMonk application, you agree to these Terms & Conditions. If you do not agree, please do not use the application or place an order.

2. Account and OTP Login

SpiceMonk uses mobile-number and OTP-based authentication. Users are responsible for the accuracy of the information they provide and for keeping their device and OTP secure.

3. Orders

Placing an order is a request to purchase selected products. Orders are subject to product availability, serviceability, verification and acceptance by SpiceMonk.

4. Product Details

Product descriptions and applicable conditions are provided on the respective Product Detail Page. Customers should review the information before ordering.

5. Pricing and Charges

Prices and applicable delivery charges, taxes or other charges, where applicable, will be shown during the ordering process. Prices may change from time to time, but the applicable price at the time of order placement will generally apply, subject to obvious technical or pricing errors.

6. Payment

SpiceMonk may offer Cash on Delivery and online payment methods, including UPI or other methods made available in the application. Online payments may be processed by third-party payment providers.

7. Delivery

Estimated delivery time and relevant delivery information will be shown or communicated before delivery. Delivery times may vary due to location, availability, traffic, weather, logistics, operational conditions and other circumstances. SpiceMonk will make reasonable efforts to meet the communicated estimate.

8. Cancellation and Returns

Orders may be cancelled before dispatch in accordance with the Cancellation Policy. SpiceMonk follows a No Return Policy, subject to any product-specific information displayed on the Product Detail Page.

9. Location and Notifications

The application may request location permission to identify the delivery location and notification permission for order, delivery, service and relevant promotional communications.

10. Prohibited Activities

• Providing false or misleading information.
• Fraudulent, abusive or unauthorized use of the application.
• Attempting unauthorized access to systems or accounts.
• Interfering with application functionality or security.
• Using the service in violation of applicable law.

11. Intellectual Property

The SpiceMonk name, logo, branding, application design, text, graphics, images and other content are owned by or licensed to SpiceMonk unless otherwise stated. Unauthorized copying, modification, distribution or commercial use is prohibited.

12. Service Availability

We aim to keep the application available, but temporary interruptions may occur due to maintenance, technical problems, network/server issues, security incidents or events beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, SpiceMonk will not be liable for indirect, incidental or consequential losses arising from use of the application or services. Nothing here excludes liability that cannot legally be excluded.

14. Changes to Terms

SpiceMonk may update these Terms from time to time. Updated terms will be made available through the application or related website.

15. Governing Law

These Terms shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Jaipur, Rajasthan, unless otherwise required by applicable law.