Terms and Conditions

1. Introduction

Welcome to SpiceMonk! These Terms and Conditions ("Terms") govern your use of our online spice delivery services through our mobile application and website. By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

3. Orders & Payments

  • All orders placed through SpiceMonk are subject to availability and confirmation.
  • We accept payments through secure online payment gateways. Cash on Delivery (COD) may be available in selected locations.
  • Prices listed on our platform are final and inclusive of applicable taxes unless stated otherwise.

4. Shipping & Delivery

  • We strive to deliver your order within the estimated time. However, delays may occur due to unforeseen circumstances.
  • Delivery charges, if applicable, will be displayed at checkout.
  • SpiceMonk is not responsible for failed deliveries due to incorrect address details provided by the customer.

5. Returns & Refunds

  • Due to the nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a replacement or refund.
  • Refunds, if applicable, will be processed within 7-10 business days to the original payment method.

6. User Responsibilities

  • Users must provide accurate and complete information while placing an order.
  • You agree not to misuse the app, engage in fraudulent activities, or violate any applicable laws.

7. Intellectual Property

All content on SpiceMonk, including logos, product descriptions, and images, is the property of SpiceMonk and may not be copied, reproduced, or distributed without our written consent.

8. Limitation of Liability

SpiceMonk is not liable for any direct, indirect, or consequential damages arising from the use of our services. While we ensure product quality, we are not responsible for any allergic reactions or health issues caused by spice consumption.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

10. Contact Us

For any queries or concerns, please contact us:

📍 Location: Jaipur, Rajasthan
📞 Mobile: +91 99288 92404
📧 Email: info@spicemonk.in

By using SpiceMonk, you agree to these Terms and Conditions. Happy shopping!